Quality, Convenience, Service | Pilgrim Promise

As a locally owned business, Pilgrim Facility Services takes pride in delivering quality, convenience, and service with no contracts. That’s what we’ve done for decades, and it’s what we continue to do today—because it matters to you, our customers.

When we say we’re here for you, we mean it. That starts with our personalized, responsive service and stretches all the way to our no-contract policies. And in between, your facility receives the attention, services, and supplies to look its best and represent your brand in a manner that your employees, customers, clients, and visitors can both trust and appreciate.

The solutions you need for a safe, clean, and comfortable facility are closer than ever—because we bring them to your door. When you choose to do business with Pilgrim Facility Services, you are choosing to do business with a local family that cares about your business. We take pride in being your facility services partner and not just another vendor of yours. Your problem is our problem and that is why you are in direct contact with owners for all of your needs

As a local, third-generation, family-owned and -operated company, we’ve been in this business for a long time. Because of that, we have deep local roots that have helped us establish and nurture community connections over the decades. Through those connections, we’ve developed undeniable trust, solidified by our knowledge of your industry, how your business works, and the behind-the-scenes elements you rely on to stay focused on daily operations.

We understand the importance of connecting with customers when they need to be heard. That’s why we provide personal service with direct communication. When you call or text Pilgrim Facility Services, we are here for you 24/7, with direct contact to ownership whenever you need. There’s no recording, no directory, and no middleman. We’re here to answer your questions and provide the services you need, how and when you need them.

And with no contracts, you’re not locked into specific services, terms, or quantities. That flexibility provides extra convenience for your business. Why? Because things change, routines change, and processes change. And we’re willing to adapt along with those changes in order to benefit you.

Pilgrim Facility Services continues to adapt and evolve to better serve customers as the demands within their industries change. Our professional and friendly staff is here to help you succeed, and our services are specifically designed for your convenience and complete satisfaction, so pickup and delivery are always included. If you experience any issues or find that something isn’t right, we’ll fix it.

Managing your facility doesn’t get much easier.

From the very beginning, Pilgrim has been all about family and community.

Pilgrim Facility Services is a sister company of Pilgrim Dry Cleaners, which has proudly served communities all throughout the Twin Cities since 1940, when it was known as Johnny on the Spot. Don Rosen joined the business in the early 1950s, becoming sole owner in 1984, at which point he opened additional stores in and around the Twin Cities and changed the name to Pilgrim Dry Cleaners, Inc.

Two years later, Rosen founded the Coats for Kids drive, providing local children with warm coats. Since then, Pilgrim has collected, cleaned, and distributed almost half a million coats to Minnesota families in need.

In January 2004, Rosen’s daughter Bonnie Engler took over the business. She successfully rebranded the company with her signature and style while continuing to uphold the same values of quality and service that have been engrained since its inception.

Then in 2009, Bonnie’s son Derek Engler launched Pilgrim’s home and office pickup and delivery service to further extend convenience to all our customers. Derek officially took over as CEO in January 2024, bringing an ultramodern approach to processes and capabilities while maintaining focus on ever-changing customer needs.